By accessing or using our website and purchasing products from our store, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase. If you do not agree to these terms, do not use our site.
Intellectual Property
You are not allowed to copy, modify, or distribute any content, trademarks, or materials found on our website without our express written permission. All trademarks, service marks, and trade names are the property of their respective owners.
Product Information
We strive to ensure that all product descriptions, pricing, and images on our website are accurate. However, we do not warrant that the product descriptions, prices, or other content on the site are accurate, complete, reliable, current, or error-free. If a product you purchase is not as described, your sole remedy is to return it in accordance with our return policy.
Pricing and Payment
All prices are listed in GBP (£) and exclude VAT; VAT is added during checkout, prices are subject to change without notice. We reserve the right to modify or discontinue products without prior notice. Payment must be made at the time of order, and you are responsible for any additional charges that may apply, including shipping fees, taxes, and customs duties.
Shipping and Delivery
We aim to process and ship orders promptly. However, delivery times may vary based on your location and other factors. We are not responsible for delays in delivery caused by third-party carriers or any unforeseen circumstances.
Returns and Refunds
Our refund and returns policy lasts for 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
- It must be unused and in the same condition that you received it.
- It must be in the original packaging.
Non-Returnable Items
Certain types of goods are exempt from being returned, including:
- Perishable goods such as food, flowers, newspapers, or magazines.
- Intimate or sanitary goods.
- Hazardous materials.
- Flammable liquids or gases.
- Gift cards.
- Downloadable software products.
- Some health and personal care items.
To complete your return, please provide a receipt or proof of purchase. Do not send items back to the manufacturer.
Partial Refunds
In certain situations, only partial refunds may be granted for:
- Books with obvious signs of use.
- Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item returned more than 30 days after delivery.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received a refund yet, please:
- Check your bank account again.
- Contact your credit card company as it may take some time before your refund is officially posted.
- Contact your bank, as there often is some processing time before a refund is posted.
If you’ve completed these steps and still have not received your refund, please contact us at sales (@) oddineers.co.uk.
Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at sales (@) oddineers.co.uk and send your item to: Oddineers Ltd. c/o DoES Liverpool, Liverpool, Merseyside, L3 8HL.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves, we will issue a refund to the gift giver, who will then be informed of your return.
Shipping Returns
To return your product, please mail it to: Oddineers Ltd. c/o DoES Liverpool, Liverpool, Merseyside, L3 8HL. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable, and if you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance, as we do not guarantee that we will receive your returned item.
Limitation of Liability
To the fullest extent permitted by law, Oddineers Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our website or products. This includes, but is not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses.
Changes to These Terms and Conditions
We may update our Terms and Conditions from time to time. We will notify you of any changes by posting the new Terms and Conditions on this page. Your continued use of the website after any changes will constitute your acceptance of the new Terms and Conditions.
Contact Information
If you have any questions or concerns regarding these Terms and Conditions or our Refund and Returns Policy, please contact us at sales (@) oddineers.co.uk.
These Terms and Conditions were last updated on: 25/09/2024.